“The service is currently available in India only and is designed to provide another layer of quality service to its customers, by protecting them from unexpected costs of repairs or replacing parts,” HP said in a statement.
Part of HP’s ‘Total Care’ initiative, the ADP is available as an additional feature in all Pavilion G and Pavilion DV class notebooks, it added.
ADP provides coverage against damage caused due to unintentional liquid spills on the unit, accidental drops or falls, and electrical surge and covers liquid crystal displays (LCDs), or parts damaged or broken in such incidents.
“The introduction of the Accidental Damage Protection strengthens our commitment to provide ‘Total Care’ to our customers with the best after sales service and support they would want. HP made it. Let HP protect it,” HP India Senior Director Product and Marketing (PSG) Vinay Awasthi said.
HP Accidental Damage Protection (ADP) gives you total peace of mind if you encounter an accident during normal operation of your computing product. ADP provides free of cost repair and replacement service for damaged notebook
Customer benefits
ADP offers many benefits to customers, including the following:
•Enhanced protection for your hardware product
• Avoid unplanned out of pocket repair costs
• Get back to your business fast and efficiently
• Ideal for frequent travelers
ADP highlights:
— Coverage: Applies to unintentional liquid spills in or on the unit, drops, falls, and electrical surge. This includes damaged or broken liquid crystal displays (LCDs), or broken parts.
— Remote diagnosis and support: Local phone and online support using HP remote tools help isolate specific customer problem and streamline resolution.
— Parts and materials: Includes all labor and HP-supported parts required to return the covered hardware in operating condition, or replacement of the device if it cannot be repaired.
— Coverage window: ADP is available at customers door step (Onsite) during standard business days and hours in India. Service features and availability vary by region.
HP is a technology company that operates in more than 170 countries around the world. We explore how technology and services can help people and companies address their problems and challenges, and realize their possibilities, aspirations and dreams. We apply new thinking and ideas to create more simple, valuable and trusted experiences with technology, continuously improving the way our customers live and work.
No comments:
Post a Comment