Computer problems may seem immensely complicated at first
glance. But some are relatively easy to fix.
That doesn't mean they will be cheap if someone else does the
job. Replacing a hard drive is probably a minimum $250-$300
job at a computer shop.
However, some jobs can be done by the average Joe or Jane. On
a scale of 1 to 10 (where 10 should only be performed by
certified technicians who have no less than three electronic
gadgets on their belt), replacing memory is usually about a 4.
Installing a new hard drive is tougher (about 6 or 7), but
still do-able. Replacing a video card or internal modem is no
more than a 2.
Here are four common PC problems you may be able to fix by
yourself:
1. You turn on the computer and nothing happens.
No lights, no beeps, no fan noise. What is the first thing you
do? Be sure the darn thing is plugged in! Even if you're
absolutely certain that it is connected, double check.
Assuming that it is plugged in, you probably have a bad power
supply. This is a metal box located in the top and back of the
computer. It is usually held in by four screws and the power
cable connects to it. A fan blows air out the back.
A wiring harness exits the power supply inside the computer.
Numerous power connectors are attached to the ends of the
wires. These plug into drives, fans and possibly other gizmos.
The harness also will have connectors to the motherboard. It
doesn't matter which wire connects where, as long as the
connector fits.
When you open the computer, this mess of wiring can be very
intimidating. Study it, and you'll find it less mysterious.
Note the connections in writing, if necessary. Disconnect the
wires and remove the power supply. Take it to the computer
store and get a replacement with the same wattage. Figure
$50-$70.
2. The computer comes on, but nothing appears on your monitor.
In other words, Windows never shows up. You may have a monitor
problem. Try using another known-good monitor on the computer
and see if anything shows up on the screen. If the second
monitor works, the first one is bad. Monitors are not worth
repairing. Just buy a new one. Never open the back of a
monitor to fix it. The capacitors inside monitors store
electricity. You could be injured or even killed.
If the screen is dark, it could be a video card problem.
First, find the video card. This is a circuit board that fits
into a slot in the motherboard. The cable from the monitor
connects to the VGA (video graphics adapter) port, which
sticks out through the back of the computer. If the VGA port
is part of the motherboard, the video is built-in. You can't
fix that. Otherwise, it will be part of the video card.
Assuming you have a separate card, be sure it is firmly
seated. The front end of the card can rise out of the slot
inadvertently when the back end is screwed down to the
computer frame.
If you have a computer that is working perfectly, turn it off
and remove the video card. Put the card that works in the
problem computer. If the system works, you need a new card. If
you don't have an extra card to test your system, buy a cheap
one ($30-$50). If it doesn't solve the problem, take it back.
You can spend hundreds of dollars on a video card. But if
you're running business applications and surfing the Web, buy
on price. The expensive stuff is for serious gamers.
3. If you regularly get the "Blue Screen of Death," you may
have a random access memory (RAM) problem.
Note the message on the blue screen, especially the numbers.
Check it in Microsoft's Help and Support Knowledge Base. Also,
put it in a search engine and check the Internet.
Assuming you can diagnose it, a memory problem is easy to fix.
If you can't find the diagnosis information you need online,
you can try swapping out memory sticks from another computer.
But that memory must be the same type. If all else fails, take
the old memory to a computer store. The people there may be
willing to test it.
Sticks of memory go in slots near the microprocessor. They're
about four inches long. Remove the old memory and match it at
the store. Memory prices are all over the map, depending on
type and speed. Be sure you get the same type.
When you press the new memory into the slot, you will probably
have to use some force. The clips on each end will snap into
place when the memory is seated properly.
4. If you boot up, and the computer cannot find the C: drive,
you might have a bad hard drive.
If you have another computer, swap hard drives to diagnose the
problem. If your computer boots with the other drive, yours is
probably bad.
Sometimes, a reboot will work. Your drive might have enough
life to spin up occasionally. If this works, transfer your
data to another drive, pronto.
According to techie lore, you can seal a nonworking drive in a
bag and put it in a freezer overnight. That could shrink
things enough to free them up. I've used this trick a few
times and it's worth a try.
A regular backup regimen will save you in case of hard-drive
failure, assuming you aren't backing up to the same hard
drive. If the drive is dead and you don't have a backup, a
computer shop may be able to save your data.
Hard drives are cheap. You can get a replacement for less than
$100. Get one boxed for retail, which will include
instructions and any hardware needed.
Your hard drive is in the front of your machine. It will be
about the size of a paperback book and is probably held in by
four screws, two on each side. Power and ribbon cables connect
to the back.
Put the new drive in and install it as the master. Reconfigure
the old drive as the slave. The instructions that come with
the new drive should explain that. Boot the computer and
install Windows on the new drive. If you're lucky, the
computer will see the old drive (it will be D:). You can then
transfer your data to the new drive.
Replacing a hard drive is more difficult than the other
operations. However, if you pay to have the work done, it may
not be cost effective. You might be better off buying a new
machine. So if you are adventuresome, and you have the time,
changing the hard drive may be worthwhile.
Know your limitations
Some things may be beyond your ability. For instance,
upgrading a microprocessor can be dicey. Even if a faster
microprocessor will fit in your motherboard, you probably need
to upgrade the BIOS (Basic Input Output System). This is done
through a process called "flashing," in which information is
downloaded to change the BIOS. If flashing isn't done
correctly, the computer can be rendered useless. Leave that to
the experts.
There are times when fixing a computer just isn't worthwhile.
New machines can be had for less than $500. That might be all
you need for business purposes. So, if you're facing a $300
repair, maybe it's time to look around. That repair probably
won't be the last.
A word of caution: Static electricity can kill the circuitry
inside your computer. Before you reach for anything inside
that box, ground yourself by touching the metal computer
glance. But some are relatively easy to fix.
That doesn't mean they will be cheap if someone else does the
job. Replacing a hard drive is probably a minimum $250-$300
job at a computer shop.
However, some jobs can be done by the average Joe or Jane. On
a scale of 1 to 10 (where 10 should only be performed by
certified technicians who have no less than three electronic
gadgets on their belt), replacing memory is usually about a 4.
Installing a new hard drive is tougher (about 6 or 7), but
still do-able. Replacing a video card or internal modem is no
more than a 2.
Here are four common PC problems you may be able to fix by
yourself:
1. You turn on the computer and nothing happens.
No lights, no beeps, no fan noise. What is the first thing you
do? Be sure the darn thing is plugged in! Even if you're
absolutely certain that it is connected, double check.
Assuming that it is plugged in, you probably have a bad power
supply. This is a metal box located in the top and back of the
computer. It is usually held in by four screws and the power
cable connects to it. A fan blows air out the back.
A wiring harness exits the power supply inside the computer.
Numerous power connectors are attached to the ends of the
wires. These plug into drives, fans and possibly other gizmos.
The harness also will have connectors to the motherboard. It
doesn't matter which wire connects where, as long as the
connector fits.
When you open the computer, this mess of wiring can be very
intimidating. Study it, and you'll find it less mysterious.
Note the connections in writing, if necessary. Disconnect the
wires and remove the power supply. Take it to the computer
store and get a replacement with the same wattage. Figure
$50-$70.
2. The computer comes on, but nothing appears on your monitor.
In other words, Windows never shows up. You may have a monitor
problem. Try using another known-good monitor on the computer
and see if anything shows up on the screen. If the second
monitor works, the first one is bad. Monitors are not worth
repairing. Just buy a new one. Never open the back of a
monitor to fix it. The capacitors inside monitors store
electricity. You could be injured or even killed.
If the screen is dark, it could be a video card problem.
First, find the video card. This is a circuit board that fits
into a slot in the motherboard. The cable from the monitor
connects to the VGA (video graphics adapter) port, which
sticks out through the back of the computer. If the VGA port
is part of the motherboard, the video is built-in. You can't
fix that. Otherwise, it will be part of the video card.
Assuming you have a separate card, be sure it is firmly
seated. The front end of the card can rise out of the slot
inadvertently when the back end is screwed down to the
computer frame.
If you have a computer that is working perfectly, turn it off
and remove the video card. Put the card that works in the
problem computer. If the system works, you need a new card. If
you don't have an extra card to test your system, buy a cheap
one ($30-$50). If it doesn't solve the problem, take it back.
You can spend hundreds of dollars on a video card. But if
you're running business applications and surfing the Web, buy
on price. The expensive stuff is for serious gamers.
3. If you regularly get the "Blue Screen of Death," you may
have a random access memory (RAM) problem.
Note the message on the blue screen, especially the numbers.
Check it in Microsoft's Help and Support Knowledge Base. Also,
put it in a search engine and check the Internet.
Assuming you can diagnose it, a memory problem is easy to fix.
If you can't find the diagnosis information you need online,
you can try swapping out memory sticks from another computer.
But that memory must be the same type. If all else fails, take
the old memory to a computer store. The people there may be
willing to test it.
Sticks of memory go in slots near the microprocessor. They're
about four inches long. Remove the old memory and match it at
the store. Memory prices are all over the map, depending on
type and speed. Be sure you get the same type.
When you press the new memory into the slot, you will probably
have to use some force. The clips on each end will snap into
place when the memory is seated properly.
4. If you boot up, and the computer cannot find the C: drive,
you might have a bad hard drive.
If you have another computer, swap hard drives to diagnose the
problem. If your computer boots with the other drive, yours is
probably bad.
Sometimes, a reboot will work. Your drive might have enough
life to spin up occasionally. If this works, transfer your
data to another drive, pronto.
According to techie lore, you can seal a nonworking drive in a
bag and put it in a freezer overnight. That could shrink
things enough to free them up. I've used this trick a few
times and it's worth a try.
A regular backup regimen will save you in case of hard-drive
failure, assuming you aren't backing up to the same hard
drive. If the drive is dead and you don't have a backup, a
computer shop may be able to save your data.
Hard drives are cheap. You can get a replacement for less than
$100. Get one boxed for retail, which will include
instructions and any hardware needed.
Your hard drive is in the front of your machine. It will be
about the size of a paperback book and is probably held in by
four screws, two on each side. Power and ribbon cables connect
to the back.
Put the new drive in and install it as the master. Reconfigure
the old drive as the slave. The instructions that come with
the new drive should explain that. Boot the computer and
install Windows on the new drive. If you're lucky, the
computer will see the old drive (it will be D:). You can then
transfer your data to the new drive.
Replacing a hard drive is more difficult than the other
operations. However, if you pay to have the work done, it may
not be cost effective. You might be better off buying a new
machine. So if you are adventuresome, and you have the time,
changing the hard drive may be worthwhile.
Know your limitations
Some things may be beyond your ability. For instance,
upgrading a microprocessor can be dicey. Even if a faster
microprocessor will fit in your motherboard, you probably need
to upgrade the BIOS (Basic Input Output System). This is done
through a process called "flashing," in which information is
downloaded to change the BIOS. If flashing isn't done
correctly, the computer can be rendered useless. Leave that to
the experts.
There are times when fixing a computer just isn't worthwhile.
New machines can be had for less than $500. That might be all
you need for business purposes. So, if you're facing a $300
repair, maybe it's time to look around. That repair probably
won't be the last.
A word of caution: Static electricity can kill the circuitry
inside your computer. Before you reach for anything inside
that box, ground yourself by touching the metal computer
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